This charter has been formulated to promote Islamic culture and human and organizational values in Iran’s administrative system and institutionalize their dimensions in the thought and conducts of employees. Accordingly, the staff is able to take steps in the path of excellence and sustainable success and to achieve their ultimate objective, which is organizational excellence through continuous improvement, implement the principles, responsibilities based on Islamic beliefs and values and increase the level of satisfaction.
The following codes of ethics must be observed to this end:
- Being customer-oriented and pursuing their rational needs
- Valuing human dignity and meritocracy
- Living up to commercial tenets based on respect and responsibility
- Complying with the win-win approach in doing services
- Endeavor in line with promotion and continuous improvement of activities
- Honest accountability, punctuality, commitment, and being precise in providing optimal and respectful services to the customer
- Trustworthiness, honesty, modesty, and accountability to the customer
- Providing the customer’s satisfaction, doing services on-time and not wasting their time
- Considering the customer as a business partner and a reason for the growth of the company and committing yourself to accountability and trustworthiness as well as transparency towards him
- Observing administrative discipline, workplace dress, and neatness
- Welcoming any criticism, comments, and suggestions from customers and colleagues and considering customers’ expectations, needs and complaints as